Privacy Policy
Last Updated: September 9, 2025
Welcome to The Kasih Villas & Spa.
Our mission is to provide an exceptional experience for each of our valued guests. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how PT Lanang Legian, operating as The Kasih Villas & Spa ("we," "us," or "our"), collects, uses, stores, and protects your information. This policy applies to our mobile applications and websites (collectively, the "Online Services"). By using our Services, you consent to the collection and use of information in accordance with this policy.
The Data We Collect
To provide you with our services and a seamless mobile check-in experience, we collect the following types of information:
Personal Data Provided by You:
- Identification and Contact Information: This includes your full name, email address, telephone number, nationality, and government-issued identification such as a passport or visa.
- Personalization Details: We collect your gender, language preferences, and significant dates (e.g., birthdays, anniversaries) to personalize your experience.
- Reservation Information: We collect details of your past and future stays, special requests, and payment information.
- Information about Others: If you submit personal data on behalf of another individual (e.g., making a reservation for them), you confirm that you have the authority to do so and to permit us to use their information in accordance with this Privacy Policy.
Data Collected Automatically
Technical Data: When you use our Online Services, we automatically collect technical information, including your device type, IP address, and usage data, to ensure functionality and security.
Cookies and Similar Technologies: We use cookies (data files stored on your device) to maintain your preferences, measure interaction with our websites, and serve you with personalized advertisements. You may adjust your cookie choices, but please be aware that rejecting cookies may result in some inconvenience in your use of the Online Services. The types of cookies we use include:
- Strictly Necessary Cookies: These are essential for our Online Services to function correctly. They enable basic features like security and logging into your account.
- Functional Cookies: These cookies remember your choices and preferences (such as your preferred language) to provide a more personalized experience.
- Analytics Cookies: These help us understand how visitors interact with our services by collecting anonymous information. We use this data to improve our app and website.
- Advertising Cookies: These cookies are used to track your activity across websites to show you advertisements that are more relevant to your interests.
Location Information
With your explicit permission, we may collect your location data to enhance our services.
Why We Collect Your Data
We use the information we collect for the following purposes:
- To Fulfill Your Bookings: We use your data to process and manage your reservations, handle payments, and address any special requests.
- To Enhance Your Stay: Your name and government-issued identification information are used to verify your identity and match it to our system. This allows for an expedited check-in process where you only need to present your booking number upon arrival at our villas. We also use your information to personalize our services based on your preferences.
- To Communicate With You: We send booking confirmations, pre-arrival information, and respond to your inquiries.
- Loyalty Programs, Accounts, and Relationship Management: To register you in our loyalty program, determine eligibility for various programs and related services, administer loyalty programs, provide consistent and personalized offers and services based on past usage and preferences expressed or exhibited by members, notifying members about changes to programs, terms and conditions.
- For Marketing Purposes: With your explicit consent, we may send you promotional offers and news about The Kasih Villas & Spa. You can unsubscribe at any time.
- To Improve Our Services: We analyze usage trends to enhance our App and guest services.
Data Sharing and Disclosure
We do not sell your personal information to third parties. We will only disclose your information under the following circumstances:
- With Service Providers: To monitor and analyze the use of our service.
- With Advertising Partners: To provide you with relevant marketing and promotions.
- For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities. We will also disclose data as necessary to comply with a legal obligation, protect and defend the rights or property of The Kasih Villas & Spa, prevent or investigate possible wrongdoing, and protect the personal safety of users or the public.
Data Retention and Data Transfers
- Data Retention: We will retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our legal agreements.
- Data Transfers: Your information is processed at our operating offices and may be transferred to and maintained on computers located outside of your state, province, or country, where data protection laws may differ. Your consent to this Privacy Policy constitutes your agreement to such transfers. We will take all steps reasonably necessary to ensure your data is treated securely.
Your Data Protection Rights
You have the right to access, update, amend, or delete your personal information. You may exercise these rights at any time by signing into your account settings or by contacting us to request access, correction, or deletion of the data you have provided. Please note that we may be required to retain certain information when we have a legal obligation or lawful basis to do so.
Children’s Privacy
Our Services are not intended for use by individuals under the age of 18, and we do not knowingly collect personal data from them. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information.
Links to Other Websites
Our Service may contain links to other websites not operated by us. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy within our Online Services and updating the "Last Updated" date. Changes are effective when they are posted.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Kasih Villa & Spa
Jl. Nakula, Gg. Baik-Baik No. 9, Seminyak - Bali
developer@kasihseminyakvillas.com
+62 (361) 733 199