The Kasih

Villas & Spa

Terms & Conditions

Effective Date: September 9, 2025 

These Terms of Use ("Terms") constitute a legally binding agreement between you and PT Lanang Legian, operating as The Kasih Villas & Spa ("we," "us," or "our"), concerning your access to and use of our mobile application and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with all of these terms, you are prohibited from using the Service. 

Description of Services 

The Service is designed to provide you with an exceptional experience by allowing you to make reservations, manage payments, handle special requests, utilize a seamless mobile check-in feature, and participate in our loyalty programs. 

User Accounts & Eligibility 

  • Account Creation: To access certain features, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate. 
  • Account Security: You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. 
  • Age Requirement: The Service is not intended for use by individuals under the age of 18.

Bookings, Payments, and Cancellations 

  • Reservations: All bookings are subject to availability and confirmation. A booking is considered confirmed only after you have received an official confirmation notification through our mobile application or via email from rsv@kasihseminyakvillas.com. 
  • Payment Policy: You agree to pay all fees and charges associated with your booking in accordance with the pricing and payment terms presented to you at the time of booking. 
    • Bookings Made More Than 7 Days in Advance: A 50% deposit is required at the time of booking to secure your reservation. The remaining balance must be paid in full at least seven (7) days prior to your scheduled check-in date. 
    • Bookings Made Within 7 Days of Arrival: For any booking made within seven (7) days of the scheduled check-in date, full payment (100%) is required at the time of booking. 
    • Failure to Pay: Failure to pay the remaining balance by the due date may result in the cancellation of your reservation and forfeiture of your deposit. 
  • Cancellations & Refunds: All cancellation requests must be submitted through the mobile application or to our email rsv@kasihseminyakvillas.com. Please be advised that all payments made, including the initial deposit and any subsequent payments, are non-refundable. 

Intellectual Property Rights 

The Service and its original content, features, and functionality are and will remain the exclusive property of PT Lanang Legian and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks, including the name The Kasih Villas & Spa, may not be used in connection with any product or service without our prior written consent.

 Prohibited Conduct 

 You agree not to use the Service to: 

  •  Engage in any unlawful, fraudulent, or malicious activity. 
  •  Infringe upon or violate our intellectual property rights or the rights of others. 
  •  Transmit any viruses, worms, or any code of a destructive nature. 
  •  Attempt to decompile, reverse engineer, or otherwise attempt to obtain the source code of the Service. 
  •  Make any speculative, false, or fraudulent reservation. 

Third-Party Links 

The Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach these Terms. 

Disclaimer of Warranties & Limitation of Liability 

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Service will be uninterrupted, secure, or error-free. To the maximum extent permitted by applicable law, in no event shall PT Lanang Legian, operating as The Kasih Villas & Spa be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Service. Our total liability to you for any and all claims shall not exceed the amount you have paid to us for services in the preceding twelve (12) months. 

Governing Law

These Terms shall be governed and construed in accordance with the laws of the Republic of Indonesia. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Denpasar, Bali, Indonesia. 

 Changes to These Terms 

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms within the Service. Changes are effective when they are posted. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

 Contact Us 

If you have any questions about these Terms, please contact us at: 

The Kasih Villa & Spa 

developer@kasihseminyakvillas.com 

+62 (361) 733 199