Berkembang Bersama Kami

Diposting pada: October 9, 2025

Ringkasan Peran

The Guest Relations Officer is the primary point of contact for our guests, ensuring a seamless and memorable experience from arrival to departure. You will be the face of The Kasih Villas & Spa, embodying our spirit of warm, personalized service and heartfelt hospitality.

Tanggung Jawab Utama

• Manage all aspects of the guest check-in and check-out process efficiently and with a welcoming demeanor.
• Handle guest inquiries via phone, and in-person, providing helpful information and resolving any issues promptly.
• Coordinate with housekeeping, engineering, and other departments to fulfill guest requests and ensure villa readiness.
• Assist guests with booking tours, transportation, spa treatments, and in-villa activities (e.g. Balinese Offering Making, BBQ Dinner, Balinese Dance Lesson, etc).
• Process payments, manage guest billing accurately, and maintain reservation records.

Kualifikasi

• A minimum of 2 years of experience in a similar front office or receptionist role, preferably at a 4 or 5-star hotel or private villa.
• Fluent in English, both spoken and written. Proficiency in other languages is an advantage.
• A warm, welcoming personality with a genuine passion for hospitality and helping others.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency with hotel management software (PMS) is highly desirable.